Negative review alerts: 30-minute response protocol
An unanswered negative review can hurt local ranking and customer perception. Alerts let you detect and respond in minutes, protecting each location’s reputation. You can see the full flow on the negative review alerts landing page.
Why alerts are critical
- Reduce response time.
- Prevent a critique from going viral.
- Improve trust in the local profile.
To understand the real impact of criticism, you can use the reviews analyzer.
Recommended 30-minute protocol
1) Automatic detection
The system identifies critical reviews in real time.
2) Severity classification
Serious critiques should be escalated immediately.
3) Fast response with AI
AI responds and the team reviews sensitive cases.
4) Internal follow-up
Log the cause to fix operational processes.
The location dashboard helps detect negative patterns and prioritize actions.
Real case: Caseratto (Córdoba)
By responding quickly to negative reviews, Caseratto improved internal morale and reduced staff turnover by 20%. Reviews became an operational signal.
FAQ
What are negative review alerts?
They are automatic notifications that identify critical reviews in real time.
How do you respond to a negative Google review?
With empathy, a concrete solution, and speed.
Does a Google reviews dashboard include alerts?
Yes, a solid dashboard integrates alerts and per-location metrics.
Do negative reviews affect local SEO?
Yes. If they are not answered, they can hurt trust and visibility.
Want to respond to negative reviews in minutes?
Request a demo and we’ll show you the alerts system.
Request a demo